APPOINTMENTS AND CANCELLATIONS:
Please remember to cancel or reschedule 24 hours in advance. You will be responsible for the entire fee if cancellation is less than 24 hours. A $50 service charge will be charged for any checks returned for any reason for special handling. Cancellations and re-scheduled sessions will be subject to a full charge of no less than $200 if NOT RECEIVED AT LEAST 24 HOURS IN ADVANCE. This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you may lose some of that session time. All services require payment in advance.
ACCESSIBILITY OF FACILITATORS:
If you need to contact your facilitator between sessions, please send a text, email, or voice message. They are not often immediately available; however, they will attempt to return your message within 72 hours. If your response is likely to require more than 15 minutes, please schedule an appointment with your facilitator to discuss your concerns. If a true emergency arises, please call 911 or any local emergency room. BRINGING OTHERS TO SESSION: Due to current legal limitations, you may not bring others with you to your sessions except for individuals needed to help with a specific, identified medical or communication need. (If you have an identified medical or communication need, please let us know as soon as possible.) However, you may participate in group administration sessions with other clients who are also consuming psilocybin products during the shared session, if all clients and facilitators consent to the group session.
SOCIAL MEDIA AND TELECOMMUNICATION:
Due to the importance of your confidentiality and the importance of minimizing dual relationships, we do not accept friend or contact requests from current or former clients on any social networking site (Facebook, LinkedIn, etc). We believe that adding clients as friends or contacts on these sites can compromise your confidentiality and our respective privacy. It may also blur the boundaries of our working relationship. If you have questions about this, please bring them up when we meet and we can talk more about it. Additionally, you may not photograph, audio record or video record your facilitator without the express permission of your facilitator and the service center owner.
We cannot ensure the confidentiality of any form of communication through electronic media, including text messages. If you prefer to communicate via email or text messaging for issues regarding scheduling or cancellations, we will do so. While we may try to return messages in a timely manner, we cannot guarantee immediate response and request that you do not use these methods of communication to discuss session content and/or request assistance for emergencies. Services by electronic means, includes but is not limited to telephone communication, the Internet, facsimile machines, and e-mail. If you and your facilitator chose to use information technology for some or all of your care, you need to understand that: 1. You retain the option to withhold or withdraw consent at any time without affecting the right to future care or risking the loss or withdrawal of any program benefits to which you would otherwise be entitled. 2. Dissemination of any of your identifiable images or information from the telemedicine interaction to researchers or other entities shall not occur without your consent except in those instances required by law. 3. There are potential risks, consequences, and benefits of using information technology. Potential benefits include, but are not limited to improved communication capabilities, providing convenient access to up-to-date information, consultations, support, improved quality, change in the conditions of practice, improved access to care, and reduction of lost work time and travel costs. Effective care is often facilitated when the facilitator gathers within a session or a series of sessions a multitude of observations, information, and experiences about the client. When using information technology in services, potential risks include, but are not limited to the provider’s inability to make visual and olfactory observations of clinically or therapeutically potentially relevant issues such as: your physical condition including deformities, apparent height and weight, body type, gait and motor coordination, posture, work speed, any noteworthy mannerism or gestures, physical or medical conditions including bruises or injuries, basic grooming and hygiene including appropriateness of dress, eye contact (including any changes in the previously listed issues), sex, chronological and apparent age, ethnicity, facial and body language, and congruence of language and facial or bodily expression. Potential consequences thus include the facilitator not being aware of what they would consider important information that you may not recognize as significant to present verbally to the provider.
Ending relationships can be difficult. Therefore, it is important to have a termination process in order to achieve some closure. The appropriate length of the termination depends on the length and intensity of the relationship. We may terminate care after appropriate discussion with you and a termination process if we determine that the sessions are not being effectively used or if you are in default on payment. We will not terminate the relationship without first discussing and exploring the reasons and purpose of terminating. If care is terminated for any reason or you request another provider, we will provide you with a list of qualified professionals you may contact to continue care. You may also choose someone on your own or from another referral source. Should you fail to schedule an appointment for five consecutive weeks, unless other arrangements have been made in advance, for legal and ethical reasons, we must consider the professional relationship discontinued. Additionally, the center and our facilitators may refuse service to any individual for any reason. If you have concerns about being refused service, please contact the service center owner at 541-697-3907 or email@example.com to discuss these concerns.
It is our policy to provide a service center that is safe and free from all threatening and intimidating conduct. Therefore, we will not tolerate violence or threats of violence of any form at the service center or in any form of communication with the service center or service center representatives. You will receive our weapons policy as a separate document. However, weapons are not allowed in the service center at any time. NON-DISCRIMINATION: Harassment or intimidation of a client, staff person or guest because of that person’s race, age, color, sex, gender, gender expression, preferred pro-nouns, national origin, marital status, physical or mental disability, socioeconomic status or religion is specifically prohibited and may be grounds for termination of services and removal from the service center. Harassment and intimidation include abusive, foul, or threatening language or behavior.
CONDITIONS OF SERVICE:
All clients must show up for sessions sober and free of non-prescription mind-altering substances including alcohol and cannabis products. No illegal substances are permitted in the service center at any time. Alcohol and cannabis products are prohibited in the service center.
The service center is a smoke-free facility. Smoking is not permitted on the premises.
FOOD & DRINK:
We offer hot and cold water for clients. We are not permitted to offer other food or beverages. Clients may choose to bring their own sealed and pre-packaged food or beverages for consumption in the service center. All food brought into the service center is required to be sealed by the manufacturer.
Animals are prohibited in the service center except for service animals. Service animals are welcome to accompany their clients during sessions at the service center.
NO ADMITTANCE OF MINORS:
No person under the age of 21 is permitted in the service center. Service center representatives will check identification for everyone entering the service center to comply with state law. Additionally, we ask that you do not leave children in your car while visiting the service center. This could create safety concerns resulting in service center representatives calling child protective services and/or law enforcement.
If you are experiencing a life-threatening medical emergency in the service center, service center representatives will respond and provide aid commiserate with their level of training. All of our staff have a minimum of first aid, CPR, and AED training. The service center has an AED on site. Additionally, if needed, service center representatives will contact emergency services for assistance. You are solely responsible for all fees incurred for emergency services. Additionally, in the event of other types of emergencies including but not limited to fire, flood, and natural disaster, all clients will follow directions given by service center representatives. You will be given a copy of our emergency plan and are encouraged to familiarize yourself with this plan.